Payment Policy
Effective Date: May 22, 2026
At The Consignment Boutique, operated by Natiglow Media LLC, we are committed to providing a secure, transparent, and reliable checkout experience. This Payment Policy explains how payments are processed on our website, which payment methods we accept, and what you can expect when placing an order with us.
1. Currency & Payment Terms
- Currency: All transactions on our website are processed in USD (United States Dollars). If you are located outside the United States, your bank or payment provider may apply currency conversion rates and fees at their discretion. We are not responsible for any conversion charges applied by your financial institution.
- Full Payment at Checkout: We require full payment at the time of checkout before an order can be submitted and processed. We do not currently offer payment plans, installment options, or deferred payment arrangements.
- Order Processing: Your order will only enter our fulfillment process after successful payment authorization and confirmation. Orders with pending, declined, or unverified payments will not be processed until the payment issue is resolved.
2. Accepted Payment Methods
We accept the following secure payment methods through our trusted checkout channels:
| Payment Method | Details |
|---|---|
| Credit Cards | We accept Visa, Mastercard, American Express, and Discover through secure payment processing. |
| Debit Cards | We accept Visa and Mastercard debit cards through secure payment processing. |
| PayPal | Pay directly from your PayPal balance or linked bank account. A PayPal account is required for this method. |
| PayPal Guest Checkout | Pay with a credit or debit card through PayPal’s guest checkout interface without needing a PayPal account. Availability may vary by region. |
Note: Payment method availability may vary depending on your location and the payment processor’s regional restrictions. If your preferred payment method is unavailable at checkout, please try an alternative or contact us for assistance.
We do not accept personal checks, money orders, wire transfers, or cryptocurrency at this time.
3. Payment Security
Secure Processing: All payments on our website are processed through industry-leading payment gateways that use SSL (Secure Socket Layer) encryption and advanced security protocols to protect your transaction data. Your payment information is transmitted securely and cannot be intercepted by unauthorized parties.
Card Data Protection: We do not store your full credit card or debit card details on our servers. When you pay through our supported processors (e.g., Stripe, PayPal), your card information is handled directly and exclusively by those secure third-party processors. We receive only a payment confirmation and the last four digits of your card for reference purposes.
PCI DSS Compliance: Our payment systems comply with the Payment Card Industry Data Security Standard (PCI DSS), the globally recognized security standard for protecting cardholder data. This ensures the highest level of security for every transaction processed on our website.
4. Billing, Taxes & Charges
- When You Are Charged: Your selected payment method will be charged at the time your order is successfully placed and submitted. The charge will typically appear on your bank or card statement within 1–3 business days, depending on your financial institution.
- Taxes & Fees: Applicable sales taxes, shipping fees, and any other charges will be calculated and clearly displayed at checkout before you confirm your purchase. You will have the opportunity to review the full order total — including all taxes and fees — before completing payment.
- Order Confirmation: After successful payment, you will receive an order confirmation email containing your order number, a summary of items purchased, the total amount charged, and an estimated delivery date.
- Itemized Receipt: A detailed receipt showing all individual charges (item price, applicable taxes, and shipping cost) will be included in your order confirmation email. Please retain this email for your records.
- International Orders: For orders shipped outside the United States, import duties, customs fees, and VAT are not included in the checkout total and are the sole responsibility of the recipient. Please refer to our Shipping Policy for full details.
5. Payment Review & Verification
To protect our customers and prevent fraudulent transactions, some orders may be subject to a manual payment review. This is a standard security measure and does not necessarily indicate a problem with your order.
What to Expect: If your order is selected for review, our team may contact you via the email address or phone number provided at checkout to verify your identity and confirm the purchase. This process typically takes 1–2 business days.
If Payment Cannot Be Verified: If a payment issue cannot be resolved within a reasonable timeframe, your order may be:
- Placed on hold until the issue is resolved
- Cancelled if payment verification fails or an alternative payment method is not provided
We will notify you promptly by email if there are any issues with your payment. Please check your spam or junk folder if you do not receive a communication from us within the expected timeframe.
6. Refunds & Payment Reversals
Approved refunds are issued to the original payment method used at checkout. After we process your refund, please allow 3–7 business days for the funds to appear in your account, depending on your bank or payment provider.
For full details on refund eligibility, procedures, and timelines, please refer to our Return & Refund Policy.
Important: If you believe a charge on your account is incorrect, please contact us at support@theconsignmentboutique.com before initiating a chargeback with your bank. We are committed to resolving billing concerns quickly and fairly.
7. Payment Disputes & Chargebacks
We take payment disputes seriously and encourage all customers to contact us directly before initiating a chargeback through their bank or card issuer. Most billing concerns can be resolved quickly through our customer support team.
Chargeback Policy: Initiating a chargeback without first attempting to resolve the issue with us may result in:
- Suspension or permanent termination of your ability to place orders with us
- Recovery of chargeback-related fees and associated costs
- Referral to a collections agency or legal action in cases of fraudulent chargebacks
To dispute a charge, please contact us at support@theconsignmentboutique.com or call +1 (412) 822-8400 with your order number and a description of the issue.
8. Billing Address Accuracy
Please ensure that the billing address you enter at checkout matches the address associated with your payment method exactly. A mismatched billing address is one of the most common causes of payment declines. If your billing address differs from your shipping address, please ensure both are entered correctly in the appropriate fields during checkout.
9. Subscription & Recurring Payments
If you enroll in any subscription service or recurring payment arrangement offered by The Consignment Boutique, you authorize us to charge your payment method on the agreed schedule. You may cancel your subscription at any time by contacting us at support@theconsignmentboutique.com. Cancellations will take effect at the end of your current billing cycle. No partial refunds are issued for unused portions of a billing period unless otherwise stated.
10. Contact Us — Payment Support
If you have any questions about payment, billing, checkout issues, or payment disputes, please contact our support team. We aim to respond to all inquiries within 1–2 business days.
- Email: support@theconsignmentboutique.com
- Phone: +1 (412) 822-8400
- Store Address: 2260 Babcock Blvd, Pittsburgh, PA 15237, United States
- Trading Name: The Consignment Boutique
- Legal Name: Natiglow Media LLC
- Registered Office: 1001 S Main St, Suite 600, Kalispell, MT 59901, United States
- Support Hours: Tuesday–Saturday, 11:00 AM – 6:00 PM ET
- Response Time: Within 1–2 business days
Thank you for your business. We appreciate your trust and are committed to providing a secure and transparent payment experience at The Consignment Boutique.
