Privacy Policy
Last Updated: August 17, 2026
This Privacy Policy explains how The Consignment Boutique (“we,” “us,” “our,” or “the Boutique”) collects, uses, discloses, and protects personal information when you visit https://theconsignmentboutique.com/ (the “Site”), visit our store at 2260 Babcock Blvd, Pittsburgh, PA 15237, USA, make a purchase, consign items, or otherwise communicate with us (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or Services.
Quick Reference
| Topic | Summary |
|---|---|
| Information collected | Contact details, order and consignment information, payment confirmation data, device and usage data, and customer communications. |
| Payment-card data | We do not store full credit-card numbers, expiration dates, or CVV codes. |
| Cookies | The Site may use essential, functional, analytics, and marketing cookies or similar technologies. |
| Sale of personal information | We do not sell, rent, or trade personal information for another party’s independent marketing purposes. |
| Your choices | You may request access, correction, deletion, marketing opt-out, or a portable copy of eligible information. |
| Privacy contact | support@theconsignmentboutique.com or +1 (412) 822-8400. |
1. Information We Collect
We collect information that you provide directly, information collected automatically through the Site, and limited information from service providers that help us operate the business.
1.1 Information You Provide Directly
- Contact information: Your name, email address, telephone number, shipping address, billing address, and other contact details you provide.
- Order information: Items purchased, product preferences, delivery instructions, order history, and return or refund details.
- Payment information: Payment method details and transaction-confirmation information. Full payment-card numbers, expiration dates, and CVV codes are processed by secure payment services and are not stored by us.
- Account information: If you create an account, your login credentials, saved preferences, and account history.
- Consignment information: Information about items you submit or discuss for consignment, including item descriptions, brand information, condition, pricing discussions, photographs, and communications related to consignment.
- Customer communications: Emails, phone calls, contact-form messages, support inquiries, reviews, and feedback you send to us.
1.2 Information Collected Automatically
When you use the Site, we or our service providers may automatically collect information through cookies, pixels, web beacons, log files, and similar technologies. This may include:
- Device and technical information: IP address, browser type, operating system, device type, device identifiers, and similar technical data.
- Usage information: Pages viewed, products viewed, time spent on pages, referring pages, search terms, cart activity, and click patterns.
- General location information: An approximate location inferred from your IP address. We do not intentionally collect precise GPS location data through the Site.
1.3 Information from Service Providers
We may receive limited information from trusted providers that support our operations. For example, payment services may provide payment status and a limited payment reference; shipping carriers may provide tracking and delivery confirmation; and analytics or advertising services may provide aggregated or pseudonymous information about Site performance and campaign effectiveness.
2. How We Use Personal Information
| Purpose | How We Use the Information |
|---|---|
| Orders and consignment services | To process payments, fulfill purchases, coordinate delivery or pickup, manage returns and refunds, and administer consignment communications. |
| Customer communication | To send order confirmations, delivery updates, service notices, and responses to your questions. |
| Security and fraud prevention | To protect our customers, Site, transactions, and business from suspicious activity, unauthorized access, and fraud. |
| Site improvement | To analyze Site usage, troubleshoot issues, improve navigation, and enhance the shopping experience. |
| Marketing | Where permitted by law and based on your choices, to send newsletters, promotions, and product updates. You may opt out at any time. |
| Legal compliance | To meet applicable legal, tax, accounting, regulatory, and recordkeeping obligations. |
3. How We Share Personal Information
We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes.
We share information only when necessary to operate our Services, comply with law, or protect our rights. Recipients may include:
- E-commerce and hosting providers that support the operation, security, and functionality of the Site;
- Payment providers that securely authorize and process payments;
- Shipping and delivery carriers that deliver orders and provide tracking information;
- Email, analytics, and marketing providers that help us deliver communications, understand Site performance, or measure campaigns, subject to applicable consent requirements;
- Professional advisers, including accountants, lawyers, and consultants, where necessary for legitimate business purposes; and
- Governmental, regulatory, or law-enforcement authorities when disclosure is required by law or reasonably necessary to protect people, property, or legal rights.
If the Boutique undergoes a business transaction such as a sale, merger, reorganization, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable law.
4. Your Privacy Rights & Choices
Depending on where you live and applicable law, you may have the right to request access to personal information we hold about you, correction of inaccurate information, deletion of certain information, restriction or objection to certain processing, a portable copy of eligible information, or withdrawal of consent where consent is the basis for processing.
Marketing Opt-Out: You may stop marketing emails at any time by clicking the “Unsubscribe” link in the email or contacting us. Even if you opt out of marketing, we may continue to send transactional messages about an order, account, return, or service request.
How to Make a Request: Email support@theconsignmentboutique.com with the subject line “Privacy Request,” or call +1 (412) 822-8400. To protect your information, we may ask you to verify your identity before fulfilling a request. We aim to respond within 30 days, or within the period required by applicable law.
California Residents: California residents may have additional rights under applicable California privacy law, including the right to know, correct, delete, and limit certain uses of personal information. We do not sell personal information.
5. Cookies & Similar Technologies
Cookies are small files placed on your device that help a website function, remember preferences, and understand how visitors use the Site. The Site may use the following types of cookies and similar technologies:
- Essential cookies: Necessary for core Site functions, security, shopping-cart operation, and checkout.
- Functional cookies: Used to remember preferences and improve your experience.
- Analytics cookies: Used to understand traffic, Site performance, and visitor behavior.
- Marketing cookies: Used, where enabled and permitted, to measure advertising performance and provide more relevant advertising.
You can control non-essential cookies through an available cookie-preference tool or your browser settings. Disabling some cookies may affect Site features. For more information about browser controls, you may visit www.allaboutcookies.org.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards include encrypted connections where appropriate, access controls, secure service providers, and limited access to information based on business need.
No transmission over the internet or electronic-storage method is completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including transaction fulfillment, customer service, consignment administration, legal compliance, accounting, dispute resolution, and security. Retention periods may vary according to the nature of the information and applicable legal requirements.
When personal information is no longer needed, we will delete it, anonymize it, or securely retain it only as required by law.
8. Third-Party Links
The Site may include links to third-party websites, social-media platforms, or services. We do not control and are not responsible for their content, security, or privacy practices. Please review the privacy policy of each third party before providing personal information.
9. Children’s Privacy
Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, operations, or legal obligations. When we update the policy, we will post the revised version on this page and update the “Last Updated” date. We encourage you to review this page periodically.
11. Contact Us
If you have questions, concerns, or a privacy-rights request, please contact The Consignment Boutique:
- Email: support@theconsignmentboutique.com
- Phone: +1 (412) 822-8400
- Store address: 2260 Babcock Blvd, Pittsburgh, PA 15237, USA
- Contact page: theconsignmentboutique.com/contact-us/
This policy should be read together with our Return & Refund Policy, Shipping Policy, Payment Policy, and Terms of Service.
