Shipping Policy
Last Updated: August 17, 2026
At The Consignment Boutique, we carefully inspect and package each order before it leaves our care. This Shipping Policy explains our domestic shipping rates, processing times, delivery estimates, tracking process, and the steps to take if there is a delivery issue.
Shipping costs, available delivery options, and the complete order total are displayed at checkout before you submit payment.
Quick Reference
| Topic | Summary |
|---|---|
| Order processing | 1–3 business days before shipment. |
| Standard shipping under $99 | $6.99 USD; estimated transit time of 5–10 business days. |
| Free standard shipping | Available on qualifying domestic orders of $99 or more; estimated transit time of 5–10 business days. |
| Tracking | A shipping-confirmation email with tracking details is sent after the order ships. |
| Late or missing domestic package | Contact us if it has not arrived within 20 business days after the shipping-confirmation date. |
| Damaged package or item | Report the issue within 48 hours of delivery and retain all packaging. |
1. Domestic Shipping Rates & Delivery Estimates
We offer standard shipping within the United States under the following terms:
| Shipping Method | Order Value | Shipping Cost | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping | Under $99.00 | $6.99 USD | 5–10 business days |
| Free Standard Shipping | $99.00 and over | Free | 5–10 business days |
Important: Transit time begins after the order-processing period described in Section 2. Your total estimated delivery time is the processing time plus the carrier’s estimated transit time. The $99 free-shipping threshold applies to the qualifying order subtotal after discounts and before applicable taxes, unless otherwise stated at checkout.
2. Order Processing & Fulfillment Timeline
Processing Time: Please allow 1–3 business days for us to inspect, package, and prepare your order for shipment. This is separate from the carrier’s transit time.
Order Cut-Off: Orders received after the daily carrier collection deadline, on Sundays, or on U.S. public holidays may begin processing on the next business day.
Delivery Estimates: All delivery timeframes shown on our website, in checkout, or in a shipping confirmation are estimates only and are not guaranteed. Actual delivery dates may be affected by carrier capacity, weather, holidays, address-verification issues, and other circumstances outside our control.
3. Shipment Origin & Carriers
Orders are prepared and shipped from our Pittsburgh, Pennsylvania store location unless the order confirmation states otherwise. Depending on the service selected and destination, we may use a reputable carrier that provides the appropriate delivery service and tracking option for your order.
The carrier name and tracking number, when available, will be included in your shipping-confirmation email.
4. Order Tracking
When your order ships, we will send a confirmation email to the email address provided at checkout. The message will include your order number, the carrier, a tracking number when available, and a link or instructions for tracking the shipment.
You may also use our Order Tracking page to check an order. If you do not receive a shipping confirmation within five business days of placing your order, please check your spam or junk folder and then contact us.
5. Address Accuracy & Delivery Restrictions
Please enter a complete and accurate shipping address at checkout, including the recipient’s full name, street address, apartment or unit number where applicable, city, state, ZIP code, and phone number for delivery coordination.
The Consignment Boutique is not responsible for delay, non-delivery, or loss resulting from an incorrect, incomplete, or undeliverable address supplied by the customer. If a carrier returns a package to us because of an address issue, we will contact you. Additional shipping charges may apply to resend the package.
Each order can be sent to one delivery address. If you need items delivered to more than one address, please place separate orders.
6. Delivery Delays, Missing Packages & Carrier Issues
Although we work to dispatch orders promptly, carriers may experience delays because of weather, high-volume periods, route disruptions, public holidays, address-verification issues, or other events outside our control. Estimated delivery dates are not guaranteed delivery dates.
Late or Missing Packages: If a domestic order has not arrived within 20 business days after the shipping-confirmation date, contact us at support@theconsignmentboutique.com or +1 (412) 822-8400. Please include your order number and tracking details. We will review the shipment and work with the carrier where appropriate.
7. Damaged, Defective, or Incorrect Items
If your package arrives with visible shipping damage, or you believe an item is damaged, defective, incorrect, or materially different from its listing, please take the following steps:
- Take clear photographs of the outer package, inner packaging, shipping label, and item.
- Keep the item and all original packaging; do not discard any materials.
- Contact us within 48 hours of delivery at support@theconsignmentboutique.com or +1 (412) 822-8400, including your order number and photographs.
After reviewing the matter, we will provide the appropriate resolution under our Return & Refund Policy, which may include a prepaid return method, replacement when available, or refund.
8. In-Store Pickup
If an in-store pickup option is displayed and selected at checkout, pickup will take place at The Consignment Boutique, 2260 Babcock Blvd, Pittsburgh, PA 15237, USA. Please wait for confirmation that your order is ready before visiting the store. You may be asked to provide your order confirmation and a valid photo ID at pickup.
9. Contact Us
For a question about shipping, delivery, tracking, or pickup, please contact us:
- Email: support@theconsignmentboutique.com
- Phone: +1 (412) 822-8400
- Store address: 2260 Babcock Blvd, Pittsburgh, PA 15237, USA
- Contact page: theconsignmentboutique.com/contact-us/
This policy should be read together with our Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.
