Refund and Returns Policy
Last Updated: August 17, 2026
At The Consignment Boutique, we want you to shop with confidence. This Return & Refund Policy explains when a purchase may be returned, how to start a return, who pays return-shipping costs, and when an approved refund will be issued. It applies to items purchased through theconsignmentboutique.com and at our store located at 2260 Babcock Blvd, Pittsburgh, PA 15237, USA.
Because our assortment may include pre-owned, vintage, and one-of-a-kind consignment items, customers should review each product description, measurements, condition notes, and photographs carefully before placing an order.
Quick Reference
| Topic | Summary |
|---|---|
| Return window | Initiate a request within 14 calendar days of delivery for online orders or purchase for in-store orders. |
| Eligible item condition | Unworn, unwashed, unaltered, with original tags and packaging where provided. |
| Our error | For a confirmed wrong, damaged, defective, or materially misdescribed item, we provide a prepaid return label. |
| Change-of-mind return | The customer is responsible for return shipping costs. |
| Refund timing | 1–5 business days for inspection after receipt, then your payment provider’s normal processing time. |
| Order cancellation | Contact us within 24 hours of placing the order, before the order has shipped. |
1. Return Eligibility & Time Frame
Return Window: You may request a return within 14 calendar days of the delivery date for an online order or the purchase date for an in-store order. A request submitted after that period is not eligible for a return unless required by applicable law.
Eligible Reasons for Return: We accept eligible returns when an item arrives damaged or defective, when you receive the wrong item, when an item is materially different from its listing description or photos, or when you wish to return an otherwise eligible item within the return window.
Consignment & Vintage Items: Pre-owned and vintage items may have minor signs of age, wear, or prior use. A condition characteristic that was accurately disclosed in the product listing or visible in the listing photographs is not considered a defect or a basis for return. If you believe an item was materially misdescribed, please contact us promptly with your order number and photographs.
2. Return Conditions & Non-Returnable Items
To qualify for a return, an item must meet all of the following conditions:
- Item condition: The item must be unworn, unwashed, unaltered, and free from stains, odors, makeup, deodorant marks, damage, or other signs of wear beyond reasonable inspection.
- Tags and packaging: Original tags must remain attached, and original packaging, dust bags, boxes, inserts, and other supplied materials must be returned in good condition.
- Proof of purchase: You must provide the order number, original receipt, packing slip, or order-confirmation email.
- Complete return: The item must include all components and any documentation that was supplied with it.
Final-Sale Items: The following items are not eligible for return or exchange unless they arrived damaged, defective, or materially different from their listing:
- Items marked “Final Sale” or “Non-Returnable” in the product listing;
- Jewelry, intimates, swimwear, and hair accessories, for hygiene and safety reasons;
- Items returned without original tags or required components; and
- Items that have been worn, washed, altered, damaged, or otherwise changed after delivery.
3. How to Initiate a Return
- Contact us: Email support@theconsignmentboutique.com or call +1 (412) 822-8400 within the return window.
- Provide order details: Include your order number, the item you wish to return, and the reason for the return. For a damaged, defective, incorrect, or materially misdescribed item, include clear photographs.
- Wait for authorization: We will review your request and send return instructions. Please do not ship an item back before receiving those instructions.
- Pack and send the item: Securely package the item with all required materials and ship it using the authorized return method. Keep the carrier receipt and tracking number until your refund is completed.
We aim to respond to return requests within 1–2 business days.
4. Return Shipping Costs
Items Returned Because of Our Error: If we confirm that an item was wrong, damaged, defective, or materially misdescribed, The Consignment Boutique will provide a prepaid return shipping label or another no-cost return method. We will cover the return-shipping cost for the confirmed issue.
Customer-Initiated Returns: For a change-of-mind, fit, or preference-based return, the customer is responsible for the return-shipping cost and for the item until it is delivered to us. We recommend a trackable shipping service and appropriate insurance for higher-value items.
Return Address:
The Consignment Boutique
2260 Babcock Blvd
Pittsburgh, PA 15237
United States
5. Refund Processing & Timeline
Inspection: Once we receive an authorized return, we will inspect it to confirm that it meets the conditions in Section 2. This normally takes 1–5 business days.
Approved Refunds: If the return is approved, we will issue the refund to the original payment method used for the purchase. For eligible in-store cash purchases, we will arrange an appropriate refund method or store credit where permitted.
When Funds Appear: After a refund is issued, the time it takes to appear in your account depends on your bank, card issuer, or payment provider. Most providers complete this step within 3–7 business days, although some may take longer.
Non-Qualifying Returns: If a returned item does not meet the required conditions, we will notify you of the reason. The item may be returned to you at your expense, and no refund will be issued.
6. Exchanges
Many of our items are one of a kind. For that reason, we generally cannot offer a traditional exchange for the same item in another size, color, or style. If your purchase is eligible for return, you may return it under this policy and place a new order for another available item.
If we confirm that we sent the wrong item or that an item arrived damaged, defective, or materially misdescribed, we will offer a replacement if an identical item is available. If an identical replacement is unavailable, we will issue a refund to the original payment method.
7. Order Cancellations
You may request cancellation within 24 hours after placing your order by emailing support@theconsignmentboutique.com or calling +1 (412) 822-8400. We will cancel the order if it has not been shipped or otherwise completed.
If the order has already shipped, it cannot be cancelled. You may request a return after delivery if the item is eligible under this policy.
8. Contact Us
If you have a question about a return, refund, exchange, or cancellation, please contact us:
- Email: support@theconsignmentboutique.com
- Phone: +1 (412) 822-8400
- Store address: 2260 Babcock Blvd, Pittsburgh, PA 15237, USA
- Contact page: theconsignmentboutique.com/contact-us/
This policy should be read together with our Shipping Policy, Payment Policy, Privacy Policy, and Terms of Service.
