Refund and Returns Policy
Last Updated: May 22, 2026
At The Consignment Boutique, operated by Natiglow Media LLC, we are committed to providing a transparent and fair shopping experience. This Return & Refund Policy applies to all purchases made online and in-store at our Pittsburgh, PA location. Please read this policy carefully before placing your order, as it contains important information about your rights and responsibilities.
1. Order Cancellation
We begin processing orders promptly to ensure fast delivery. If you need to cancel an order, please review the following terms:
Cancellation Window:Â Orders may be cancelled without penalty within 24 hours of the time of purchase.
How to Cancel: Contact us immediately by email at support@theconsignmentboutique.com or by phone at +1 (412) 822-8400. Please have your order number ready.
After 24 Hours:Â Once the 24-hour cancellation window has passed, your order will have entered fulfillment and can no longer be cancelled. In that case, please wait to receive the item and then initiate a return under Section 2 below.
2. Return Eligibility and Conditions
We accept returns on eligible items subject to the conditions described in this section. To be eligible for return, an item must meet all of the following requirements.
Return Window
Return requests must be initiated within 14 calendar days of the delivery date (for online orders) or the date of purchase (for in-store purchases). Requests submitted after this window will not be accepted.
Eligible Reasons for Return
We accept returns for the following reasons:
Wrong Size Shipped:Â The item received does not match the size you selected at checkout.
Wrong Item Shipped:Â You received a product that is different from what you ordered.
Item Arrived Damaged or Defective:Â The item has visible damage, manufacturing defects, misprints, or seam issues that were not disclosed in the product listing or photographs.
Change-of-Mind Returns:Â We accept returns for unworn, unwashed items in original condition within the 14-day window.
Non-Returnable Items (Final Sale)
Please note that certain items are marked as Final Sale and are not eligible for return, exchange, or refund under any circumstances (unless defective or shipped in error). These include:
- Jewelry
- Intimate apparel and lingerie
- Swimwear
- Gift cards
- Any item explicitly marked as “Final Sale” in the product description
Return Conditions: Item Must Meet All Requirements
To be accepted for a return, all items must meet every requirement listed below. Items that do not meet these conditions will not be accepted and will be returned to the sender at their expense.
| Condition | Requirement |
|---|---|
| Item Condition | Items must be unworn, unwashed, and unaltered. They must be completely free of stains, odors, makeup, deodorant marks, or any signs of wear. For pre-owned items, they must be in the same condition as described in the product listing. |
| Original Tags & Packaging | All original tags must remain attached and undamaged. Items must be returned in their original packaging or in condition suitable for resale. |
| Proof of Purchase | You must include your original receipt, packing slip, or digital order confirmation number. |
Understanding Pre-Owned and Vintage Items
As a consignment boutique, many of our items are pre-owned or vintage. When you purchase a pre-owned item, you are accepting it in the condition described in the product listing and photographs. Pre-owned items may show minor signs of previous use, age, or wear that are consistent with the item’s age and history. These characteristics are inherent to consignment goods and are not considered defects.
Important: If you believe an item was materially misrepresented in its listing—meaning the actual condition is significantly different from what was described or shown in photographs—please contact us within 14 days of delivery. We will review your case and determine if the item qualifies for return.
3. How to Initiate a Return
Follow these steps to start a return:
- Contact our support team within 14 calendar days of delivery or purchase at support@theconsignmentboutique.com.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will review your request and respond within 1–2 business days with instructions and, where applicable, a return shipping label.
- Pack the item securely in its original packaging with all tags attached and include your proof of purchase.
- Ship the item to the return address provided below and retain your tracking number for your records.
Return Address: The Consignment Boutique, 2260 Babcock Boulevard, Pittsburgh, PA 15237, United States
4. Return Shipping Costs
Who pays for return shipping depends on the reason for the return:
Our Error (Defective, Damaged, or Incorrect Items): If the return is due to our error—such as shipping the wrong item, the item arriving damaged, or the item being materially different from its description—The Consignment Boutique will cover all return shipping costs. We will email you a prepaid return shipping label.
Your Decision (Change-of-Mind or General Returns): If you are returning an item due to a change of mind, fit issue, or any reason other than our error, you are responsible for all return shipping costs. We strongly recommend using a trackable shipping service, as we cannot be held responsible for items lost or damaged in transit. If you choose to use a return label provided by us, the cost of the label will be deducted from your final refund amount.
5. Refund Processing
Once we receive your returned item, we will process your refund as follows:
Inspection Period: Please allow 1–5 business days after we receive your return for our team to inspect the item and confirm it meets all return eligibility requirements.
Refund Approval:Â If the return is approved, a full refund will be issued to the original payment method used at checkout. For in-store cash purchases, a store credit or alternative electronic refund will be arranged.
Refund Timeline: After we issue the refund, please allow an additional 3–7 business days for the funds to appear in your account. Processing times may vary depending on your bank or card issuer.
Rejected Returns:Â If a returned item does not meet our return conditions upon inspection, we will notify you by email. The item will be returned to you at your expense and no refund will be issued.
6. Exchanges
Due to our constantly rotating consignment inventory, we are unable to guarantee the availability of a specific size or style for a traditional exchange. If you need a different size or style, we recommend:
- Returning the original item for a refund (subject to the conditions above).
- Placing a new order for the desired item.
Exception for Our Errors:Â In the event of a confirmed manufacturer defect or shipping error on our part, we will either ship a replacement item at no additional cost to you (if the same item is available in stock) or issue a full refund immediately (if the replacement item is out of stock).
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- Email:Â support@theconsignmentboutique.com
- Phone:Â +1 (412) 822-8400
- Store Address:Â 2260 Babcock Blvd, Pittsburgh, PA 15237, United States
- Trading Name:Â The Consignment Boutique
- Legal Name:Â Natiglow Media LLC
- Registered Office:Â 1001 S Main St, Suite 600, Kalispell, MT 59901, United States
- Support Hours: Tuesday–Saturday, 11:00 AM – 6:00 PM ET
- Response Time: Within 1–2 business days
